In many cases, the problem that the technician experiencing with the service machine has been experienced and successfully completed the service by other technician. Over half of the services that our FieldAx Customer Success team receives are common problems that can be resolved with simple changes.
FieldAx, have a knowledge base that covers many common errors and problems about the products. Knowledge bases are a great tool that allow you to repair the system and get back up and running sooner. However – if you do not see your problem in the knowledge base, it’s a good idea to reach out to the support team.
In FieldAx all the job sheets have engineer completion notes.It contains specific information about the service machine and the job details which is give by the service engineer.This will be very useful if some other engineer will face the same issues next time.
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