• WHO WE ARE
  • WHAT WE DO
    • Implementations
      • Salesforce
        • Sales Cloud
        • Service Cloud
        • CPQ
        • Field Service for SMEs
        • Field Service Lightning
      • Salesforce Partner Apps
        • Panda Doc
        • Conga
    • Developments
      • Salesforce Customization
      • Custom Application Development
      • AppExchange Product Development
    • Migrations
      • Classic to Lightning Migration
      • Other Systems to Salesforce Migration
    • Integrations
  • HOW WE DO
    • Delivery Model
    • Our Works
  • BLOG
    • WHO WE ARE
    • WHAT WE DO
      • Implementations
        • Salesforce
          • Sales Cloud
          • Service Cloud
          • CPQ
          • Field Service for SMEs
          • Field Service Lightning
        • Salesforce Partner Apps
          • Panda Doc
          • Conga
      • Developments
        • Salesforce Customization
        • Custom Application Development
        • AppExchange Product Development
      • Migrations
        • Classic to Lightning Migration
        • Other Systems to Salesforce Migration
      • Integrations
    • HOW WE DO
      • Delivery Model
      • Our Works
    • BLOG
Salesforce Blog | Salesforce Simple Tutorial
Salesforce Blog | Salesforce Simple Tutorial
  • WHO WE ARE
  • WHAT WE DO
    • Implementations
      • Salesforce
        • Sales Cloud
        • Service Cloud
        • CPQ
        • Field Service for SMEs
        • Field Service Lightning
      • Salesforce Partner Apps
        • Panda Doc
        • Conga
    • Developments
      • Salesforce Customization
      • Custom Application Development
      • AppExchange Product Development
    • Migrations
      • Classic to Lightning Migration
      • Other Systems to Salesforce Migration
    • Integrations
  • HOW WE DO
    • Delivery Model
    • Our Works
  • BLOG

How to setup Email to case in Salesforce

Salesforce Blog | Salesforce Simple Tutorial > Merfantz Developments > How to setup Email to case in Salesforce
  • September 19, 2019
  • Merfantz Editor
  • Merfantz Developments
  • 0

  1. Go to setup -> Enter Email-to-Case and click on
  2. Click Continue
  3. Click edit and enable the Email-to-Case and Select the option based on below image and click on save

  4. Create the New Routing Information
  5. Enter the Routing Information and enter the valid Email address and Choosing the Case Origin to Email
  6. Save and Generate the email link and Verify the link
  7. Go to the mail and verified that Salesforce link
  8. go to the mail setting and Choose the Add forwarding address
  9. Copy and Paste the Salesforce generating link for Add forwarding address
  10. Click on Proceed and click ok.

  11. Now we create the case from the mail, set the link for to address and enter the Subject.

  12. Finally we create the Case from the Gmail.

    Prepared By,
    Tamilselvan Selvaraj,
    Software Engineer,
    Merfantz Technologies.


  • Previous Covid-19 threatens the next generation of smartphones
  • Next How to create the Web to Lead in Salesforce
We denounce with righteous indignation in and dislike men who are so beguiled and to demo realized by the charms of pleasure moment, so blinded by desire, that they cannot foresee the pain and trouble that are bound.

Discover More

Contact Info

  • 374 William S Canning Blvd, Fall River MA 2721, USA
  • (+880)155-69569
  • [email protected]
  • 10:00 - 17:00

Latest Posts

Salesforce Marketing Cloud Will Fuel Your B2B Marketing Engine. January 30, 2023
Overview of DML operations in Apex January 24, 2023
Benefits of Integrating Salesforce and Marketing Automation for Business Growth January 20, 2023

2023 All Rights Reserved