Merfantz, a partner at your doorstep for a solution. Our customers have a great experience with our services and products. We as the best Salesforce development company in India have an organized system to serve customer requests effectively. Handling Support Queries and Customer Service are equally important to us.
Firstly, we listen to the customer when a query arises . Then assess the situation and ask for their need and preferences. Accordingly, The query goes through 3 tiers. The queries will be assigned to the concerned team on their complexity. Our experienced Developers give answer to the queries.
In Salesforce ,Query comes through the Salesforce ticketing system. This is entirely cloud based. Once the ticket initiates it goes through certain process to meet its requirement. Overall there are multiple benefits with the Salesforce ticketing system. Furthermore ,it is highly beneficial for business in the context of Customer Service Management.
Our Business System Analyst will assign tickets based on the request to each tier. Each tier has it own boundaries and limitations. (Tier 1 are usually fresher developers with Administrator Certification. Tier2 are developers with a minimum of 6 months of experience & Tier 3 are experienced developers with a minimum of 2 years of experience in Salesforce. As an Illustration few key steps that helps to understand the process of a query.
Merfantz being a Salesforce ISV Partner likewise a Salesforce Customer Service company handles Support Queries in an efficient way. Above all we follow up with customer not only to see how they feel but also to make sure the problem is indeed resolved.