• WHO WE ARE
  • WHAT WE DO
    • Salesforce
      • Implementations
        • Sales Cloud
        • Service Cloud
        • CPQ
        • Field Service Lightning
        • Field Service for SMEs
      • Developments
        • Salesforce Customization
        • Custom Application Development
        • AppExchange Product Development
      • Migrations
        • Classic to Lightning Migration
        • Other Systems to Salesforce Migration
      • Integrations
    • Data Science
      • BI Solutions
      • AI/ML solutions
      • Agentic AI
  • HOW WE DO
    • Delivery Model
    • Our Works
  • REACH US
    • Contact Us
    • Careers
  • BLOG
    • WHO WE ARE
    • WHAT WE DO
      • Salesforce
        • Implementations
          • Sales Cloud
          • Service Cloud
          • CPQ
          • Field Service Lightning
          • Field Service for SMEs
        • Developments
          • Salesforce Customization
          • Custom Application Development
          • AppExchange Product Development
        • Migrations
          • Classic to Lightning Migration
          • Other Systems to Salesforce Migration
        • Integrations
      • Data Science
        • BI Solutions
        • AI/ML solutions
        • Agentic AI
    • HOW WE DO
      • Delivery Model
      • Our Works
    • REACH US
      • Contact Us
      • Careers
    • BLOG
  • [email protected]
  • (+91) 44-49521562
Merfantz - Salesforce Solutions for SMEs
Merfantz - Salesforce Solutions for SMEs
  • WHO WE ARE
  • WHAT WE DO
    • Salesforce
      • Implementations
        • Sales Cloud
        • Service Cloud
        • CPQ
        • Field Service Lightning
        • Field Service for SMEs
      • Developments
        • Salesforce Customization
        • Custom Application Development
        • AppExchange Product Development
      • Migrations
        • Classic to Lightning Migration
        • Other Systems to Salesforce Migration
      • Integrations
    • Data Science
      • BI Solutions
      • AI/ML solutions
      • Agentic AI
  • HOW WE DO
    • Delivery Model
    • Our Works
  • REACH US
    • Contact Us
    • Careers
  • BLOG

FieldAx’s Trends are Shaping the Future of Field Service Management

  • August 16, 2018
  • Merfantz Editor
  • Field Service Management
  • 0

Through high-tech field service management software  FieldAx, companies have begun managing their on-field employees with ease and efficiency. In this world where we have more and more choices for products and services, customer service plays an important role. According to survey, about 97% customers revealed that the customer service was an integral aspect of their loyalty towards a brand.

Another survey confirmed the fact stated above, revealing that about 64% customers have switched their service providers for poor customer service. Field Service Management software improve on-field employees’ efficiencies, productivity, and expertise, the direct impact of which can be felt by the customer.

With a FieldAx software, companies can schedule the service requests even before they are made. Latest technologies and trends play a vital role here when exceptional customer service is concerned.

The Developments in Field Service Management

Customer Experience –

All the major advancements in the leading businesses today revolve around the sole idea of improving the customers’ experiences through excellent customer service. Field Service organizations that employ services management software aim to make their processes transparent allowing customer’s higher visibility into their service methods.

Businesses are trying to notify customers when their field services are due so that customers can reschedule through emails, text messages, or chat messages if need be. Another possible provision to enhance transparency in field service processes is to allow customers to track the location of the field service agent on the scheduled day of service so they can estimate the exact time when the service agent is expected to arrive.

Operational Productivity –

Technologies in the field service management space make it possible for field service providers to improve their on-site efficiencies through field service management software. Predictions of an impending field service requirements can be made through the effective use of data, and service scheduling decisions can be left to the software for better predictions.

Operational Flexibility –

We are in the booming sector, where on-demand services are offered by organizations. Operational flexibility in the business will enable field service companies to scale up and down as and when the demand does. Even if the services are effectively being provided by a third-party, businesses can better manage the workers when they have contracted another business in the wake of a high demand.

To find out how FieldAx can help you take control of your business, sign up for a Test Drive now.

Author Bio

Merfantz Editor
+ Recent Posts
  • August 4, 2023
    How to Setup CRM Analytics for Financial Services Cloud
  • August 2, 2023
    How to Get Started with Salesforce Hyperforce - Merfantz
  • July 28, 2023
    Health Cloud Mastery: Salesforce Trailhead for Effective Healthcare CRM
  • July 26, 2023
    How to integrate Data cloud and Marketing cloud In Salesforce
  • Previous Efficiency and Transparency in Customer Service using FieldAx
  • Next FieldAx Takes the Responsibility to Train Your Employees
Merfantz Technologies is a leading Salesforce consulting firm dedicated to helping small and medium enterprises transform their operations and achieve their goals through the use of the Salesforce platform. Contact us today to learn more about our services and how we can help your business thrive.

Discover More

Terms and Conditions
Privacy Policy
Cancellation & Refund Policy

Contact Info

  • No 96, 2nd Floor, Greeta Tech Park, VSI Industrial Estate, Perungudi, Chennai 600 096, Tamil Nadu, INDIA
  • (+91) 44-49521562
  • [email protected]
  • 9:30 IST - 18:30 IST

Latest Posts

Unlocking the Power of Dynamic Forms in Salesforce Lightning App Builder
Unlocking the Power of Dynamic Forms in Salesforce Lightning App Builder May 29, 2025
Einstein Activity Capture Boosting Productivity & Relationship Intelligence
Einstein Activity Capture: Boosting Productivity & Relationship Intelligence May 22, 2025
Let Einstein Help You Build - Salesforce Flow
Let Einstein Help You Build – Salesforce Flow May 15, 2025

Copyright @2023 Merfantz Technologies, All rights reserved