FieldAx is a field service management software built by Merfantz Technologies, designed to help SME organizations streamline their field operations, increase productivity, and improve customer satisfaction. It can be useful for SMEs (Small and Medium Enterprises) in the field service industry by providing them with a centralized platform to manage work orders, schedules, resource allocation, and customer information. With FieldAx, SMEs can streamline their processes, improve efficiency, and provide better customer service, leading to increased revenue and growth.
Merfantz helps SMEs to implement FieldAx and customize the solution to meet the unique needs of the SME, and ensuring smooth implementation and adoption of the FieldAx. We can also provide ongoing support and training to help the SME get the most out of the FieldAx software
Key Features
Customer Management
Ability to manage customer data, including contact information, job history, and customer service history
Mobile Accessibility
Access to job details, customer information and real-time updates from the field.
Job Scheduling
Ability to schedule and manage jobs, assign technicians and manage schedules from a centralized calendar.
Real-Time Job Updates
Real-time job updates and communication between the field and office.
Invoicing & Accounting
Automated invoicing and financial reporting, integrating with popular accounting software.
Inventory Management
Real-time tracking of parts, inventory levels, and order fulfillment.
Reporting & Analytics
Customizable reporting and analytics, including job costing and performance metrics.
Integrations
Ability to integrate with a wide range of third-party tools, such as CRM and accounting software.
PRICING
Field Service For Small and Medium Enterprises-
Customer 360
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Technician 360
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Jobs
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Service Plan
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Invoices
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Dispatch Board
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Job Report
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Customization
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Integration
9+ Years of Experience in Salesforce Consulting
Taking the First Step: Starting Small
At our company, we believe in starting small and building towards larger, awe-inspiring projects.
Commitment to Deliver
At our company, we adhere to the principle of committing only to what we are capable of delivering. This means that we take on projects and tasks that we believe we can successfully complete, rather than overpromising and underdelivering. By doing so, we maintain a high level of credibility and trust with our clients and stakeholders, and ensure that all projects are completed to a high standard. This approach also allows us to effectively manage our resources and prioritize the most important tasks, leading to improved overall productivity and success.
Customer Loyalty through Reliable Service
Customer loyalty is the foundation of a successful business and it is crucial to retain it in order to ensure repeat business and positive word-of-mouth recommendations. Our goal is to provide exceptional services that meet and exceed customer expectations. This can be achieved through delivering quality services, providing prompt customer support, and continuously improving our offerings to align with changing customer needs. By doing so, we aim to foster long-lasting customer relationships and maintain customer loyalty.
Frequently Asked Questions
Yes, Merfantz works with small and medium-sized enterprises for Salesforce implementation and development. We work with as simple as 1 hour task to large projects.
Yes, our team works with clients in various time zones to efficiently manage production systems and support projects.
At Merfantz, communication with clients is conducted through various professional channels, including email, slack, and a customer portal. Customers can easily send emails and track their tickets through the portal, and can also connect with the team using the slack platform.
Salesforce development can be significant for organizations as it helps them streamline their business processes and improve efficiency. Custom Salesforce development solutions allow organizations to create and integrate applications that cater to their unique business requirements, enabling them to automate tasks and manage customer data more effectively. As a result, organizations can improve their overall productivity and achieve better results.
Lack of expertise and technical abilities can greatly impact business operations and cause disruptions. Partnering with a Salesforce-certified company that has proven experience in customizing, implementing, and integrating Salesforce solutions can help organizations minimize risks and overcome challenges during Salesforce adoption and transitions to newer versions.
The Salesforce platform offers cloud-based software as a service (SaaS) to improve business operations like sales, marketing, customer relationship management, and others. Working with top Salesforce implementation partners enables organizations to efficiently manage and streamline various functions, resulting in improved performance and a higher return on investment.
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p: (+91) 044 49521562
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