As front-line soldiers for the field service management companies, field engineers play an integral part in both service and sales. Disengaged field engineers therefore often pose one of the most considerable service management challenges for field service operations managers.
Field service leaders must understand the needs of their field service technicians and make sure they satisfy those needs. As the direct link with customers, improved engagement with field engineers translates into improved customer experience, more customer referrals and often, increased sales in the field.
In FieldAx you can easily identify the qualified engineer for the best service based on their skills and rating. Also you can easily identify the idle engineer with single click action when you create a job for the requested service.
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