The e-commerce industry has evolved from small stores to megastores in the passing years. However, managing the back end of an online retail business is quite a difficult job. Various processes need constant and thorough attention, be it placing an order or ensuring a delivery. Salesforce Order Management System for e-commerce can assist businesses in multiple ways. Salesforce Order Management is a Salesforce solution that allows you to manage and handle the entire order cycle of online B2B orders. From order entry to payment, internal order processing to shipping and returns. The software significantly makes your fulfillment processes scalable by automating and standardizing them.
Salesforce Order Management advantages in your e-commerce environment
Merfantz is a ready-to-use and complete B2B e-commerce platform, overall incorporating the key features of Salesforce Order Management. Your customers can use your B2B webshop, online catalog or customer portal to place and chiefly manage their order.
Order Management System is a platform particularly helps e-tailers track orders and sales and manage inventory. A quality OMS streamlines data into one system, maintains both inventory and supply, and handles returns anytime and anywhere.
These essential processes show the need to integrate your e-commerce store with a sound order management system. Salesforce has one of the top e-commerce platforms that can fit all your business needs so you can manage orders seamlessly.
- Performance and Reliability: The Salesforce Order Management System is a performance-oriented and highly reliable part of the robust Salesforce ecosystem.
- Integrates with Salesforce: If the organization uses Salesforce B2C Commerce, B2B Commerce, and Service Cloud, it integrates well with the Salesforce customer 360 vision.
- Easy Usage: Since it is built on the Salesforce platform, businesses can implement with Salesforce’s ‘clicks-not-code’ philosophy using process builders and flows. The organization can implement extensive customizations by leveraging Apex codes and Lightning Web Components if it requires extensive customizations.
- Easy Integration with Systems: Salesforce OMS can be integrated with other systems such as accounting software, ERP, and even more
- Sleek UI: The app uses Salesforce’s Lightning UI, putting Service Cloud users at ease while working with SF OMS, resulting in satisfied customer service agents and happy customers.
Here are some key take aways.
Optimize a Store’s Inventory:
You can manage and optimize your store inventory efficiently. It’s possible to know precisely how many of a product or quantity you need at any moment. This eliminates the guesswork associated with placing orders evidently. Meanwhile, this keeps track of the available products and any orders coming in. This data is helpful to efficiently move stock around.
Inventory Cost Management:
In addition, give you the necessary information to plan and avoid unnecessary expenses. You can further reduce inventory management costs by eliminating manual checks and processes. The system will track your inventory levels automatically.
Comprehensive View of Business:
It’s challenging to keep up-to-date with all aspects of your business using standard and manual processes. We can’t be everywhere all the time. However, an integrated order management system will give you real-time information on every aspect of your business, from sales to inventory. It will not leave you with any blind spots.
Zero Paperwork:
Not only will digitizing your documents save you space and time, but it will also give you access to important information from any software. It is easy to lose physical documents, and it’s challenging to track them down. Digitization improves the security of your data. Digitization also minimizes the cost of producing and storing paper documents.
Real-time Order Tracking:
Automating your order processing and inventory management will allow you to provide an up-to-date view of the status of your orders. This allows your team to focus on each order more efficiently, and customers can see the order status anytime. You can ensure efficient customer service and happier customers with accurate data available.
It is important to realize that it reduces errors. It also works automatically, which significantly reduces the possibility of human error. Additionally, Other features like sales synchronization, efficient operating is guaranteed.
Here at Merfantz, we believe that Salesforce order management is essential to the body of a successful, robust business. In light of, Merfantz being the best and certified Salesforce consulting company and a Salesforce ISVpartner guides to take your business highest in the market. This CRM platform left no stone unturned to deliver the products with efficiency and quality. We are proud to partner with the brilliant, supportive minds that make achieving success possible for each of our customers. We would love to support you in exploring how Salesforce Managed Services can help your business thrive and achieve as much success as possible.
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