How to setup Email to case in Salesforce
September 19th, 2019
Go to setup -> Enter Email-to-Case and click on
Click edit and enable the Email-to-Case and Select the option based on below image and click on save
Create the New Routing Information
Enter the Routing Information and enter the valid Email address and Choosing the Case Origin to Email
Save and Generate the email link and Verify the link
Go to the mail and verified that Salesforce link
go to the mail setting and Choose the Add forwarding address
Copy and Paste the Salesforce generating link for Add forwarding address
Click on Proceed and click ok.
Now we create the case from the mail, set the link for to address and enter the Subject.
Finally we create the Case from the Gmail.
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